Return &
Exchange Policy
We’re committed to delivering exceptional quality. Please review the policy below for your specific product before making a purchase.
Hair Extensions
Quality Guarantee
Unopened and unused hair extensions may be returned or exchanged within 30 days of delivery. Hair must remain in its original packaging with all seals, ties, bands, and tags intact. Hair must be unworn, uninstalled, unwashed, uncolored, uncut, and unaltered.
The following items are not eligible for return or exchange:
- Custom color orders
- Special orders
- Opened or used hair
- Installed hair extensions
- Hair that has been cut, colored, toned, chemically treated, or altered
- Clearance, promotional, or discounted items
Any concerns regarding product quality must be reported within 14 days of installation. Hair must remain available for inspection before any corrective services are performed. If a manufacturing defect is confirmed, Cali Glamour Beauty may offer a replacement, store credit, or another appropriate resolution at its discretion.
This policy does not cover normal wear and tear, improper installation, improper maintenance, excessive heat, chemical processing, color changes, environmental exposure, or misuse of the product.
Customers are responsible for return shipping costs unless the return is the result of an error made by Cali Glamour Beauty.
Cheerleading Ponytails
All Cali Glamour Beauty cheerleading ponytails are custom-made to order using 100% human hair. Due to the custom nature of our products and for hygiene reasons, all sales are final.
All cheerleading ponytail sales are final. Due to the custom-made nature of our ponytails, we do not accept returns or exchanges.
However, if your order arrives damaged, defective, or incorrect, we will make it right. Please contact us within 48 hours of delivery with your order number and photos of the issue and we will work with you on a resolution at no additional cost.
How to reach us: Email caliglamourbeauty@gmail.com or call 760-815-9964.
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery. Photos may be required for claim review. Approved claims will be corrected at no additional cost.
Customers are responsible for shipping costs associated with approved exchanges unless the error was made by Cali Glamour Beauty.